19 May 2013
Knowledgebase articles are categorized. Please select which category you would like to browse. You can also search the knowledgebase using the search field beside this text.
When will I get my extensions?
Can I pay by PayPal?
Is my payment secure?
How do you provide Support?
How long does it usually take to get a response for my support ticket?
Do I qualify for free support services?
I've submitted a ticket but haven't received a reply for more than 24 hours. Why it's taking so long to get a reply?
Compatibility and Updates
What Magento version are AITOC extensions compatible with?
Are your extensions compatible with 3rd party extensions/themes?
I have an extension that was working fine on my Magento. I have upgraded to a new version of Magento and extension is not working? What should I do?
How can I get the latest version of extension I have previously bought?
How do I buy a Paid Update?
What type of License do you offer?
Where can I find the full text of your License Agreement?
License Installation, Upgrade and Transfer
I have bought Professional Installation Services along with extensions. What are my next steps to get it installed?
I have bought Professional Installation Services along with extensions. When can I get the extension installed?
How do I uninstall the extension license?
How do I properly install the extension update?
If we purchase a license covering a certain quantity of Products/Users/Stores, is it possible to upgrade this license in the future?
When I buy License Upgrade, do I have to pay the total cost of the product?
How do I proceed with buying a License Upgrade?
How do I install the License Upgrade?
Do I need an extra license to install your extension on a dev. server?
How do I request a test license for the domain that doesn't comply with test license naming convention?
How do I transfer my license to a different host?
If I buy Unlim version of the extension, can I install it on as many Magento Installations as I need?
License Rule for "MODULE_NAME" violated. Available License value: xxx; Currently Used value: yyy. Buy license upgrade
Specifics of AITOC Products
What is your refund policy?
How do I request a refund?
What is AitSys module?
Why do your modules modify core files?
Why do your modules use their own rewrite system?
Compilation is disabled because compilation has been rewritten by an extension that can cause compatability issues. Deleting this rewrite may solve the issue: Aitoc_Aitsys_Model_Compiler_Process
AITOC Modules Installer (Aitsys) (36)
Extensions' Manuals (3)
-- Entire Support Site --
Submit a Ticket
Helpdesk Software by Kayako eSupport v3.50.06