19 May 2013 
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Purchase (3) Support (4)
When will I get my extensions?Can I pay by PayPal?Is my payment secure?more topics How do you provide Support?How long does it usually take to get a response for my support ticket?Do I qualify for free support services?I've submitted a ticket but haven't received a reply for more than 24 hours. Why it's taking so long to get a reply?more topics
Compatibility and Updates (5) License Agreement (2)
What Magento version are AITOC extensions compatible with?Are your extensions compatible with 3rd party extensions/themes?I have an extension that was working fine on my Magento. I have upgraded to a new version of Magento and extension is not working? What should I do?How can I get the latest version of extension I have previously bought?How do I buy a Paid Update?more topics What type of License do you offer?Where can I find the full text of your License Agreement?more topics
Installation/Uninstallation (4) License Installation, Upgrade and Transfer (9)
I have bought Professional Installation Services along with extensions. What are my next steps to get it installed?I have bought Professional Installation Services along with extensions. When can I get the extension installed?How do I uninstall the extension license?How do I properly install the extension update?more topics If we purchase a license covering a certain quantity of Products/Users/Stores, is it possible to upgrade this license in the future?When I buy License Upgrade, do I have to pay the total cost of the product?How do I proceed with buying a License Upgrade?How do I install the License Upgrade?Do I need an extra license to install your extension on a dev. server?How do I request a test license for the domain that doesn't comply with test license naming convention?How do I transfer my license to a different host?If I buy Unlim version of the extension, can I install it on as many Magento Installations as I need?License Rule for "MODULE_NAME" violated. Available License value: xxx; Currently Used value: yyy. Buy license upgrademore topics
Refund (2) Specifics of AITOC Products (3)
What is your refund policy?How do I request a refund?more topics What is AitSys module?Why do your modules modify core files?Why do your modules use their own rewrite system?more topics
Errors (1)
Compilation is disabled because compilation has been rewritten by an extension that can cause compatability issues. Deleting this rewrite may solve the issue: Aitoc_Aitsys_Model_Compiler_Processmore topics
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