We provide free support services for 6 months since product purchase date. Free support does not include achieving compatibility with third party solutions and is not provided if the Product has been customized. In cases when extraordinary support efforts...
We will provide support and bugfix services via support tickets system on the products' pages, Monday - Friday, 9 am - 5 pm GMT+3 (4 am -12 pm EST). To request support services, please submit a ticket in the Support tab on the product in question.
We usually respond within 24 hours on weekdays. If you submit your ticket late Friday-Sunday, the response might be delayed. Please don’t create several support tickets, as it won’t speed up our response but will only delay it. It’s best to keep all the c...
First of all please make sure the ticket was submitted and you are receiving our replies. Whenever you submit a ticket our support system will send you an automatic email confirming the receipt of your request. If you do not see this automatic email, plea...
Sometimes, a particular functionality needed in your online store is not available out of the box. The good news is, you can totally rely on Aitoc to perform any type of customization for you. With our Custom Development [1] services, you get: ...
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