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Knowledgebase : For modules purchased prior to Aug 6 2013 > Installation/Uninstallation
Please refer to the Extension Update Guide located on the Docs & Help tab of each product page.
If you need to uninstall an extension license for some reason (for example to transfer it to a different site, etc), please go to Admin area >> System >> Manage Aitoc Modules and click “Manage” link. On the license page click “Uninstall License” button.
Once the order is complete, you will get an automated e-mail from our support system requesting additional information that we need to perform the install. Please make sure you reply to it and provide site URL, admin username and password and ftp accoun...
On weekdays we will install the extension within 24 hours after we receive all requested info from you (please see the question above). If you submit your ticket on Friday-Sunday, we will install the extension not sooner than the next Monday.
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